Individual Restaurants grew from six sites to forty-five while I was there. What a head office, a food company and dozens of kitchens need from technology.
Running the systems for forty-five restaurants: a story from the IRC years Read More »
A week in Saudi Arabia training teams for the launch of Leylaty Rewards, and what the scale of KSA hospitality looks like up close.
From Dubai to Jeddah and Riyadh: launching Leylaty Rewards Read More »
Clap Dubai’s fifth anniversary was a reminder of what world-class hospitality looks like, and of three years working with AlphaMind Group.
Five years of Clap Dubai, and three years alongside AlphaMind Read More »
A Founder Spotlight feature prompted me to set out the idea behind everything we build: joining fragmented data to real human hospitality.
Technology should enable emotional connection, not block it Read More »
Six years to the day since TLC began. A pandemic months in, a pivot to delivery, a team grown tenfold and a move to the UAE. Still 100% hospitality.
TheLoyaltyCo turns six Read More »
A landmark year for TLC across the UK, Europe and the UAE. Some thanks, a few reflections, and a short break before we go again.
Looking back on 2025 Read More »
My Bonvoy recap landed this week: 54 nights, 7 cities, Platinum Elite. Here is why hotels do this so well and why restaurants should copy it.
Marriott Bonvoy’s year in review is a masterclass in CRM Read More »
TLC went quiet because we were heads-down. Six launches this autumn, from luxury websites to loyalty apps, and what shipping that many at once teaches you.
Six projects, one autumn: what we have been building Read More »
Guests are spending less, so every visit matters more. Why a loyalty programme is sometimes about stability rather than growth.
Loyalty insights: loyalty in a cost-conscious climate Read More »
