Club Individual started as a side project on a spare desk. What it taught me about restaurants still shapes every programme TLC builds today.
Why I built a loyalty programme from my back bedroom Read More »
TLC has studios in Manchester and Dubai and clients in both. What working across the UK and the UAE has taught me about operators, time zones and what travels.
Manchester and Dubai: hospitality technology across two markets Read More »
Groups expanding from Dubai into Saudi Arabia, Qatar or Bahrain face the same question. A shared programme is usually right, if you design for it early.
One loyalty programme across the GCC, or one per country? Read More »
Most loyalty apps are judged on launch day and fail on an ordinary Tuesday. The questions I would ask any agency in the UAE, including mine, before signing.
Commissioning a loyalty app in Dubai: what to ask before you sign Read More »
Growing groups in Dubai and the GCC often need senior technology judgement before they need a full-time CTO. How to tell, and what good looks like.
Hiring a fractional CTO in the UAE: a guide for hospitality groups Read More »
After 25 years in hospitality technology I am opening up more fractional CTO and advisory engagements for operators who need practical guidance.
Making more time for fractional CTO work Read More »
The Mindset loyalty app is live for AlphaMind Group in the UAE. One membership across Clap, Bar du Port and Iris, with AED balances and real rewards.
Mindset: loyalty as a lifestyle for AlphaMind Group Read More »
With travel affected by regional tensions and summer approaching, Dubai’s venues will lean on residents and regulars. Some thoughts and an offer.
Dubai in the quiet months: why loyalty matters most when the city slows Read More »
We have launched a web-based loyalty experience for Hotel Indigo London K West. Wallet passes, stamp cards, real-time points and a Silverware POS link.
No apps, no friction: a web-based loyalty portal for Hotel Indigo Read More »
The AWS outage in the UAE region made the cloud feel physical. How we got clients fully recovered, and why the focus now has to shift to guests.
When the cloud went down: resilience, recovery and engagement in the UAE Read More »
