Running technology and teams in hospitality: lessons from eighteen years as CTO of Individual Restaurants, founding TheLoyaltyCo and working as a fractional CTO and advisor.
TLC has studios in Manchester and Dubai and clients in both. What working across the UK and the UAE has taught me about operators, time zones and what travels.
Manchester and Dubai: hospitality technology across two markets Read More »
Growing groups in Dubai and the GCC often need senior technology judgement before they need a full-time CTO. How to tell, and what good looks like.
Hiring a fractional CTO in the UAE: a guide for hospitality groups Read More »
After 25 years in hospitality technology I am opening up more fractional CTO and advisory engagements for operators who need practical guidance.
Making more time for fractional CTO work Read More »
Individual Restaurants grew from six sites to forty-five while I was there. What a head office, a food company and dozens of kitchens need from technology.
Running the systems for forty-five restaurants: a story from the IRC years Read More »
A Founder Spotlight feature prompted me to set out the idea behind everything we build: joining fragmented data to real human hospitality.
Technology should enable emotional connection, not block it Read More »
Six years to the day since TLC began. A pandemic months in, a pivot to delivery, a team grown tenfold and a move to the UAE. Still 100% hospitality.
TheLoyaltyCo turns six Read More »
A landmark year for TLC across the UK, Europe and the UAE. Some thanks, a few reflections, and a short break before we go again.
Looking back on 2025 Read More »
